All Sports Roses are handmade in the USA and our production time will vary based on current demand and number of roses you order. The expected delivery date quoted is based on business days and valid for orders up to 6 Sports Roses. We reserve the right to change the quoted delivery date on your order based on product availability.

To quote a Delivery Date for your order, click on the "Determine shipping and sales tax" or "Calculate Shipping" link found in the shopping cart section of our store (just beneath the order total). You will be given a list of shipping options and have an option to choose a preferred delivery date for each option. The earliest quoted delivery dates for each shipping method only applies to orders of 6 roses or less. Larger orders may take longer. We will follow up by email within 1 business day if your order will take longer than initially quoted.

Economy, Expedited & Express Saver Shipping do not provide a guaranteed delivery date and is excluded from our money-back shipping guarantee (see below). Allow 2-3 weeks to receive your order with Economy Shipping. This factors in the production time to make any handmade products in your order. The expected delivery date listed is only an approximation and may vary based on the current order demand and product availability.

Express - Guaranteed Shipping orders will be guaranteed to arrive according to the expected delivery date shown on the check out page and in your order confirmation email. Orders placed on a weekend or postal holiday will count as being placed on Monday (or next business day) for determining your expected delivery date.

After you submit your order online, you will receive a confirmation email with your order number and order details. Once we ship out your order, we will send out a second email with your tracking number. You can click on the tracking number to get the scheduled arrival date of your order (tracking details may not be available during the first 24 hours).

Please make sure to verify the shipping address listed in your order confirmation email. This is the address we will ship your package to. We are not responsible for additional shipping charges, lost packages, or shipping delays as a result of an incorrect or invalid address being provided. Expedited and Express service will not deliver to PO Boxes. Please call or email us within 1 business day of placing your order to make any changes to your shipping address. Once your order has been shipped, an additional fee will be required to make any changes to your package while in transit.

International Shipments: The shipping costs quoted do not include any taxes and duties that customs may assess on your package upon arrival to your country. You are responsible to pay any custom fees incurred before you may receive your package. Unfortunately we are unable to quote those fees as they vary by country.

Scheduled Delivery Date Terms and Conditions

Scheduling a delivery date allows you to request a specific day to have your order delivered on.

It is important to review the following terms and conditions:

• Your scheduled delivery date will only be Guaranteed when you choose the Express - Guaranteed shipping service. Economy, Expedited & Express Saver shipping do not offer a guaranteed delivery date
• We recommend choosing a delivery date that is 1 business day before you need your order just in case their are unexpected delays in delivery by the shipping carrier
• The shipping carrier may choose to deliver your package earlier than the scheduled delivery date you requested. Unfortunately, we have no control over that situation and early delivery is excluded from our shipping guarantee.
• Your package is guaranteed to arrive by the end of the business day 
• UPS does not delivery to PO Boxes. Make sure to provide a valid physical address when choosing Expedited or Expedited Shipping methods.
• We reserve the right to change your scheduled delivery date based on availability of product. We will notify you by email within 1 business day of placing your order (or if any other changes occur), if we are unable to meet your requested delivery date.
• Large orders (6 roses or more) may take longer to create and could result in a change to your delivery date.
• If your payment is not received when your order is placed, we will need to change your delivery date based on product availability at the time your payment is received
• Changes made to your order after it is placed may result in a change to your delivery date
• Please call us at  619-551-6651 or email us at service@sportsroses.com if you have any questions about the delivery date of your order

Late Package Shipping Guarantee (Express - Guaranteed Shipping Method Only):

Your order will be guaranteed to arrive by the date associated with your tracking number. Please note, this date may be different from the scheduled delivery date you selected. Early arrival of your package is excluded from this shipping guarantee.

Guaranteed shipping services may arrive as late as 5pm to businesses and 10pm to residences.

To find out your guaranteed delivery date/time, follow the steps below:

1. Once your order has been shipped, an order update email will be sent from us with your tracking number
2. Click on the tracking number link inside that email to find out what your scheduled delivery date is (it may take up to 24 hours for the delivery date to appear in the shipping carrier's system)

If your order does not arrive by the date it was guaranteed by, you can submit a shipping refund request by following the steps below:

1. If the reason for the delay was due to circumstances beyond the shipping carrier's control (ie. adverse weather conditions, flight delays, mechanical failures) your refund request may be denied since that is excluded from their shipping guarantee
2. Email your shipping refund request to service@sportsroses.com and we will respond within 1 business day.
3. Once we have received the refund from the shipping carrier (usually takes 1-2 weeks), we will credit your original payment method with the refund.

We will not refund any shipping charges if the shipping carrier denies our claim request due to exclusions in their guarantee policy. Our shipment guarantee is based on the shipping carriers' guarantee. We are just acting on your behalf to request the refund since only the shipper is able to submit the refund request to the carrier. It may take 7-14 days for us to receive a refund back from the shipping carrier before we can credit your account. Early arrival of your package before your Scheduled Delivery date is excluded from this guarantee.

If you need to return your order due to the late arrival, please see our return policy by clicking on the link to the right of our Shipping Policy